What’s included with your stay — and what costs extra
Your room rate at The Orleans Hotel & Casino covers the booked room (Deluxe Room, Strip View Room, Suite or Premium Room), standard in-room internet as included via the nightly resort fee, access to the seasonal outdoor pool complex (for registered guests), and fitness-center use. Extras that commonly cost more include the nightly resort fee itself (covers internet up to three devices, parking, pool and fitness access), upgraded internet speeds, spa treatments at Spa Orleans, cabana/daybed rentals and food/drink in restaurants and bars.
In this guide
Room basics — what’s included in your room rate
Your base room rate pays for the accommodation type you booked: Deluxe Room, Strip View Room, Suite or Premium Room. Standard housekeeping, in-room safe and basic in-room internet are part of a stay when the nightly resort fee is collected.
A refundable credit-card security deposit for incidentals is required at check-in; the property accepts credit and debit cards for that deposit (cash is not accepted for the deposit).
- Standard housekeeping service
- In-room safe (covered by resort fee)
- Basic in-room internet for up to three devices (covered by resort fee)
- Credit/debit-card security deposit required at check-in
| Room type | Typical bed setup | Included internet (resort fee) |
|---|---|---|
| Deluxe Room | 2 Queen Beds | Basic Wi‑Fi (up to 3 devices) |
| Strip View Room | 1 King Bed or 2 Queen Beds | Basic Wi‑Fi (up to 3 devices) |
| Suite | 1 King Bed | Basic Wi‑Fi (up to 3 devices) |
| Premium Room | 1 King Bed or 2 Queen Beds | Basic Wi‑Fi (up to 3 devices) |
Resort fee — what it covers and optional internet upgrades
The Orleans charges a nightly resort fee that is collected separately from the room rate and covers a set of services for registered guests. The record lists the Resort Fee amount and the specific inclusions.
The resort-fee-included internet is basic (coverage for up to three devices at lower speeds). If you want faster, unlimited Elite internet (higher Mbps), an upgrade is offered for a daily surcharge.
- Resort Fee covers: in-room internet for up to three devices, three public Wi‑Fi hotspots, unlimited local/toll-free calls, self- and valet parking, seasonal pool access, fitness-center access, and in-room safe
- Elite unlimited internet upgrade available for an extra daily charge
- Resort fee itself is charged nightly (amount published by the property)
| Included with resort fee | Notes |
|---|---|
| In-room internet (up to 3 devices) | Basic speed included; paid upgrade available |
| Self- and valet parking | Included for registered guests |
| Fitness center & seasonal pool access | Pool is for registered guests; hours may be seasonal |
Pool, cabanas and poolside extras
The Orleans has a seasonal outdoor pool complex with a main pool, a children’s pool and a whirlpool. Pool access is reserved for registered hotel guests; the resort fee includes pool access for those guests.
Private cabanas and canopy daybeds are available to rent for registered guests for an additional fee; towel service and pool rentals (rafts/floaties) are offered for a charge or rental fee.
- Main pool and children’s pool (seasonal) — accessed with a room key
- Private cabanas and canopy daybeds available for rental (extra cost)
- Towel service provided; rafts/fun noodles and certain pool extras are rentable
- Pool hours vary seasonally; confirm current hours and whether the pool is open before arrival
| Pool item | Included or extra |
|---|---|
| Pool access (registered guests) | Included via resort fee |
| Cabanas / daybeds | Extra rental fee |
| Pool towel service | Provided |
Spa and fitness — what costs extra
Fitness Center access (free weights, benches, cardio machines) is included with the resort fee and is open daily during set hours. Note: the fitness center enforces an age restriction (typically 18+).
Spa Orleans is a separately operated facility on property. Spa treatments, private spa services and spa day passes incur additional charges; reservations require a major credit card and are taken during spa hours.
- Fitness Center: included with resort fee; open daily (hours listed by the property)
- Spa services (massages, body wraps, facials) cost extra and carry a service/gratuity charge
- Spa hours and reservations: Spa Orleans open Thursday–Sunday, 10:00am–6:00pm; call to reserve
- Spa access: no one under 18 is permitted inside the spa
| Service | Included or extra |
|---|---|
| Fitness Center access | Included with resort fee |
| Spa treatments & spa day passes | Extra (reservations & credit card guarantee required) |
| Spa gratuity/service charge | Typically added to spa services |
Dining, entertainment and other on-site charges
The Orleans offers multiple paid dining options (for example, Alder & Birch, Big Al’s Oyster Bar, Ondori Asian Kitchen, Copper Whisk Café and Bailiwick). Meals, drinks and specialty menu items are billed separately from the room rate.
Casino, bowling, movie-theater tickets, shows, arcade and event tickets are additional charges. Bars and clubs inside the casino operate on normal cover/consumption pricing for food and drinks.
- Restaurant meals and bar drinks are not included in the room rate or resort fee
- Bowling, arcade, movie theater and shows require separate tickets or fees
- Reservations are recommended for certain venues (Alder & Birch, some shows)
| On-site activity | Usually costs extra |
|---|---|
| Alder & Birch (steakhouse) | Dinner and bar service — separate charge |
| Big Al’s Oyster Bar / Ondori Asian Kitchen | A la carte pricing — separate charge |
| Bowling alley / arcade / movies / shows | Separate fees or tickets required |
Policies and common extra fees to expect
Check-in typically begins around 4:00 PM (some sources list 3:00 PM); check-out is 11:00 AM. A refundable security deposit is required at check-in for incidentals and damages. The property requires the registered guest be at least 21 years old and present valid photo ID and a credit card at check-in (some aggregator sources list alternate ages; rely on the property for final confirmation).
Additional optional fees sometimes charged by the hotel include early check-in or late check-out fees (subject to availability), rollaway bed charges and minibar or in-room refrigerator use when available.
- Standard check-in window commonly listed as 4:00 PM (front desk open 24 hours)
- Check-out time commonly listed as 11:00 AM
- Early check-in, late check-out, rollaway beds and in-room refrigerator are typically extra (availability subject to the hotel)
| Policy / item | Typical status |
|---|---|
| Minimum check-in age | Generally 21 (guest must show photo ID and credit card) |
| Security deposit for incidentals | Refundable; charged at check-in |
| Early check-in / late check-out | May incur a fee; subject to availability |
